Cancellation Policy

The Neuroworx model is to provide one-on-one care sessions by experienced and licensed therapists. This focused treatment time is critical. It is where expert guidance and hard work combine into progress. Our goal is to give each individual optimal time and attention. As such, the number of sessions available per day for scheduling is very limited.

In order to continue providing the best therapy possible to the greatest number of individuals, Neuroworx needs to ensure the therapist’s time is maximized. To help ensure this, the following policy regarding “no-show appointments” and “late cancellations” will be effective Nov. 1, 2019.

NO-SHOW POLICY

We understand that delays can happen, however we must try to keep the clinic on time. If an individual is 15 minutes past their scheduled time, we will have to reschedule the appointment.

A “no show” visit is recorded when an individual misses an appointment without cancelling. This includes arriving 15 minutes after your appointment.

First Time No-Show: Individual will be notified by phone or in-person.
Second No-Show: Individual will be charged a $25 fee. This fee is not covered by insurance.
Third No-Show: Individual will be removed from the schedule and all subsequent appointments cancelled. To return to the schedule requires payment of fee(s) and director’s approval.

LATE CANCELLATION POLICY

We understand that there are times when you must miss an appointment. However, when you do not call to cancel an appointment, you may be preventing another individual from getting much needed treatment.

A cancellation is considered “late” when cancelled within twenty-four hours of a scheduled appointment.

First Late Cancellation: Individual will be notified by phone or in-person regarding the policy. Second and Subsequent Late Cancellations: Individual will be subject to a $25 fee per appointment andmay lose their spot on the schedule. If removed from the schedule, the fee(s) must be paid and director’s permission obtained for rescheduling.